How to Raise a Complaint
Students and parents are encouraged to contact the academy if they are dissatisfied with a lesson, teacher arrangement, communication, payment issue or another aspect of the service.
Information That Helps Us Review the Issue
- Student name.
- A clear description of the concern.
- Relevant dates or lesson information.
- Any supporting messages or records where appropriate.
- The outcome you are requesting.
Review and Response
The academy will review complaints fairly and seek relevant information before responding. Some matters may require discussion with a teacher, administrator or other person involved.